AI Scripts & Responses

Configure how your AI receptionist responds in different situations. Use variables like {{salonName}} for dynamic content.

greeting
Default Greeting Default
greeting_default
Thank you for calling <span class="variable">{{salonName}}</span>! This is your AI assistant. How can I help you today?
Busy Hours Greeting
greeting_busy
Thank you for calling <span class="variable">{{salonName}}</span>! Our stylists are currently with guests, but I can help you with booking, answer questions, or take a message. How can I assist you?
booking
Booking Confirmation
booking_confirm
I have you booked for <span class="variable">{{serviceName}}</span> with <span class="variable">{{stylistName}}</span> on <span class="variable">{{appointmentDate}}</span> at <span class="variable">{{appointmentTime}}</span>. Can I get a phone number to send you a confirmation text?
Ask Service Default
booking_ask_service
What service would you like to book today?
Ask Stylist Preference
booking_ask_stylist
Do you have a preferred stylist, or would you like me to find the first available?
Ask Time Preference
booking_ask_time
What day and time works best for you? We are open Tuesday through Saturday.
reschedule
Reschedule Lookup Default
reschedule_lookup
I would be happy to help you reschedule. Can I get your name or phone number to look up your appointment?
Reschedule Confirmation
reschedule_confirm
I have rescheduled your <span class="variable">{{serviceName}}</span> appointment to <span class="variable">{{appointmentDate}}</span> at <span class="variable">{{appointmentTime}}</span> with <span class="variable">{{stylistName}}</span>.
cancel
Cancellation Policy Notice
cancel_policy
I see your appointment is within 24 hours. Our cancellation policy requires 24 hours notice. Would you still like to proceed with the cancellation?
Cancel Lookup Default
cancel_lookup
I can help you cancel your appointment. Can I get your name or phone number to look it up?
Cancel Confirmation
cancel_confirm
Your appointment has been cancelled. Would you like to rebook for another time?
pricing
Price Varies Notice
pricing_varies
Pricing for <span class="variable">{{serviceName}}</span> varies based on hair length and condition, starting at $<span class="variable">{{price}}</span>. Would you like to schedule a consultation?
Service Pricing Default
pricing_service
Our <span class="variable">{{serviceName}}</span> starts at $<span class="variable">{{price}}</span> and takes about <span class="variable">{{duration}}</span> minutes.
hours
Regular Hours Default
hours_regular
We are open Tuesday through Friday from 9 AM to 7 PM, Thursday and Friday until 8 PM, and Saturday from 8 AM to 5 PM. We are closed Sunday and Monday.
location
Location Address Default
location_address
We are located at <span class="variable">{{address}}</span>, <span class="variable">{{landmark}}</span>. Would you like me to text you the address?
stylist
Stylist Availability Default
stylist_availability
<span class="variable">{{stylistName}}</span> is available on <span class="variable">{{availableDays}}</span>. Would you like me to book an appointment?
Stylist Specialty
stylist_specialty
<span class="variable">{{stylistName}}</span> specializes in <span class="variable">{{specialties}}</span>.
add on
Suggest Add-On Default
addon_suggest
Would you like to add a <span class="variable">{{addOnName}}</span> to your service today? It is just $<span class="variable">{{addOnPrice}}</span> extra.
edge case
Transfer to Human
edge_transfer
I understand you would like to speak with someone directly. Let me connect you with our team. Please hold for just a moment.
Voicemail Offer
edge_voicemail
I am not able to answer that question right now. Would you like to leave a message and have someone call you back?
Spam Call Response
edge_spam
I appreciate you reaching out, but we are not interested at this time. Thank you, goodbye.
closing
Closing After Booking
closing_booked
Your appointment is all set! You will receive a text confirmation shortly. Thank you for choosing <span class="variable">{{salonName}}</span>, and we will see you soon!
Default Closing Default
closing_default
Thank you for calling <span class="variable">{{salonName}}</span>! We look forward to seeing you. Have a beautiful day!