The Knowledge Base is the brain of your voice assistant. It contains all the information the AI uses to answer caller questions.

Adding Articles

• Click "New Article" in the Knowledge Base section
• Give it a descriptive title and slug
• Write content in Markdown format
• The system automatically chunks content for optimal retrieval

Best Practices

• Use clear, conversational language
• Include specific details like dates, times, and prices
• Break up long content into multiple articles
• Update regularly as event details change

AI Tools are capabilities you can enable or disable for your voice assistant.

Available Tool Types

• Information Tools: Get event info, ticket pricing, sponsor info
• Payment Tools: Process ticket purchases
• Booking Tools: Schedule appointments and callbacks
• General Tools: Transfer calls, take messages, send SMS

Custom Functions

Create custom API integrations in the Functions page to connect to external services like Google Calendar.

Call Transfer

Configure where calls go when callers want to speak with a human. Set up multiple routes for different departments.

DTMF Menu

The DTMF (touch-tone) menu provides a fallback for callers who press digits. Configure options like:

• Press 1 for event information
• Press 2 to buy tickets
• Press 0 to speak with someone

Check your Knowledge Base to ensure the information is correct and up-to-date. The AI can only answer based on what's in the KB. Also check the confidence threshold in Settings.

Go to Voices & Languages and click "Add Language". You'll need to create Knowledge Base content in each language you enable.

Visit Call Logs to see all incoming calls, including duration, status, and conversation transcripts.